Made to your design
Every part we make is custom-made to your file or design, so we don't offer refunds or exchanges for change of mind.
If something's wrong
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a part is faulty, damaged, or not what you approved — for example the wrong material, thickness or finish, or not made to your file within normal tolerances — we'll remake it or refund you. For a major failure you can choose a refund.
How to claim
Contact us as soon as you notice the problem, with your order number and photos — use the contact details on our website. Please keep the parts: we may ask for them back, and if so we'll pay the return postage for a genuine fault.
What isn't a fault
Problems that come from the design itself (a mistake in the file, or a manufacturability issue we flagged that you chose to order anyway), normal process marks within industry standards, and damage after delivery.